ABOUT US

🌞 When are payments due? 

Payment is due upon completion of job.  We will text when the job is done.  Photos can be requested while we're still on site.  An electronic receipt is provided for your records.

🌞 Does someone need to be home for you to service our lawn? 

No.  We do not require anyone to be home for us to service your lawn.   

🌞 What is your preferred method of contact if we have any questions or concerns? 

Chat Bot, Text or Email is recommended.   

🌞 Can we stand outside and observe your team service our yard?

No.  For liability and safety reasons we cannot have anyone (including pets) in the yard while we are servicing a property.    

🌞 What payment methods do you accept?  

Cash | CashApp | Zelle |  

🌞 Will you pick up items scattered throughout the yard when you arrive for service? 

No.  Please prepare for your scheduled visit by: Removing all pet waste.  Removing all hoses, electrical cords, lawn furniture, toys, holiday decorations, lights, badminton nets, and any other obstacles that can get run over and destroyed.  We do not reorganize items in the lawn, including trampolines or play sets.  We avoid all obstacles and are not liable for any such damage.   

🌞 What is your make up policy?

In the event of inclement weather or unforeseen circumstances, all scheduled work will be made up the next available day.  We are not open on Sunday or federal holidays.    

🌞 Cancellation / Re-Scheduling?

To cancel or reschedule your lawn appointment email us at AskUs@lithonialawncare.com  24 hours before your scheduled visit.  You can also message us on our chat bot here: 

Our schedules are set and routed for our crews the day before and changes that accur the day of service interrupt the routing process and prevent services available to other customers.

🌞 Damage to Property?

Our lawn crews are always careful around sprinklers, windows, and other property - but if we break it we'll fix it.  Please contact our office within 24 hours of any damage so we can take care of the repairs.

🌞 Pets and Children?

For the safety of your pets and children, we recommend keeping them inside during our service visits. Mowers and line trimmers can cast off rocks and other small debris that have the potential to injure.

Our lawn mowing crews are very careful about locking and closing gates, however, we cannot guarantee the safety or security of your pet. Our lawn mowing crews will not be able to notify you prior to arrival so we recommend that you secure your pet indoors or some another secure location on your scheduled mowing day.

🌞 Do you charge extra to clean up storm debris? 

Yes.  Debris removal is not included with lawn maintenance.   We can use customer-provided containers to dispose of the debris or charge an additional fee to haul offsite. 

🌞 What is your policy with dog poop?  

For everyone’s health and safety, all pet waste must be removed from the yard before we arrive for scheduled services.  If necessary, we recommend hiring a pet waste removal service.